Thanks to no less than two tech booms over the last twenty years or so, one of the service-oriented industries that appears to have benefited and taken off is that of the shipping industry. Note that reference is not being made to heavy across the ocean shipping but to shipping as it relates to the term usually associated with courier delivery services these days. The suggestion now being made here is to customize on-demand shipping newport beach ca services.
For now though, you may have already become accustomed to quicker than usual courier deliveries. You are assuming that most of your customers are receiving their parcels in good time. Generally speaking, they are not waiting weeks or months even for their deliveries. These days, it only takes a couple of days to get a parcel delivered. But then this happens. You notice that according to your quarterly balance sheets there is a downward curve in terms of customers on your books.
The fact that there does not appear to be a consistent arrival of new customers at your doors is a story best left for another day. There could be a number of reasons why you could be losing your regular customers. And you wonder why. Because they haven’t exactly complained. And that is the thing to fear the most. Your biggest fear should be what is known as the silent customer. Dissatisfied with your perceived lack of service delivery, the customer is not going to wait around for you to jack up.
Time being money, he’s simply going to move on to one of your rivals. Perceived lack of delivery because this may be due to your courier service not delivering on-demand work. Customize the delivery network to the complete satisfaction of both you and your remaining clients.